"what is the appropriate amount of time for a company to respond to an inquiry?"
From CR Socials |
"I respond to all client emails and phone calls within one business day. Wedding and party planning can be stressful and part of my job is to ease that stress and make the planning process enjoyable. Our clients know that they can count on Tulaloo to be there for them and make sure their needs are met in a timely fashion." says Tulaloo owner!
We talked to Engaged Connecticut members, other wedding professionals, and our friends on Facebook and they basically all agreed that between 24 hours to 48 hours should be the norm.
Now if you are just starting planning, consider the "typical" wedding season is from May to October and if you contact a company on the weekend, it may take a little longer to get a response. It is a great idea to be aware of the companies hours, and then send them an email. If you contact them on a day that they are closed, you may need to give them an extra day to get back to you. If you planning on giving them a call, make sure you leave them a message if no one answers. If it is the second time you are reaching out to them, let them know that.
"We like to respond within 24 hours for all inquiries and emails that come in." says Epic Filmmakers owner.
The Wedding Embassy |
We feel that no matter how large or small a business is, a good response time is important. Just because a company responds quickly, it doesn't mean they aren't busy, it means that they understand the needs of their customers.
"I say my goal is within 24 hours" says Eric Brushett Photography owner.
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